Privacy Policy

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Lung and Sleep specialist practice collects information from you for the primary purpose of providing quality health care. We ask you to provide us with your personal details and full medical history so that we may properly assess, diagnose, treat and be proactive in your health care needs. Your personal information will only be used or disclosed for purposes directly related to providing you with quality health care.

We are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant State and Territory privacy legislation (referred to as privacy legislation).

This Privacy Policy explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of privacy legislation.

This Privacy Policy is current from 1 November 2022 and is reviewed annually. From time to time we may make changes to our policy, processes and systems in relation to how we handle your personal information. We will update this Privacy Policy to reflect any changes. Those changes will be available on our website and in the practice.


We collect information that is necessary and relevant to provide you with medical care and treatment, and to manage our medical practice. This information may include your name, address, date of birth, gender, health information, family history, credit card and direct debit details and contact details. This information will be stored on our computer practice management system. Any handwritten information will be securely destroyed. 

We may also need to collect information from other sources such as treating specialists, radiology and pathology companies, hospitals, other health care providers, and the My Health Record system.

We collect information in various ways, such as over the phone, in writing, in person or over the internet. We will also collect information via video-conferencing if you transact with us online or engage in telehealth. This information may be collected by medical and non-medical administrative staff. Our administrative staff are based in our Bentleigh and Philippine offices. Both of our offices are private, secure and adhere strictly to our data security and privacy policy. In emergency situations we may also need to collect information from your relatives or friends.

We may be required by law to retain medical records for certain periods of time depending on your age at the time we provide services.

Use and Disclosure

We will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it for your ongoing care and treatment. For example, the disclosure of blood test results to your other doctors or requests for x-rays. We will also communicate with your general practitioner by letter to inform them of our management plans.

There are circumstances where we may be permitted or required by law to disclose your personal information to third parties. For example, to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals, debt collection agents, the electronic transfer of prescriptions service or to the My Health Record system. We may also from time to time provide statistical data to third parties for research purposes.
We may disclose information about you to outside contractors to carry out activities on our behalf such as an IT service provider, solicitor or debt collection agent. We impose security and confidentiality requirements on how they handle your personal information. Outside contractors are required not to use information about you for any purpose except for those activities we have asked them to perform.

Data Quality and Security

We will take reasonable steps to ensure that your personal information is accurate, complete, up-to-date and relevant. For this purpose our staff may ask you to confirm that your contact details are correct when you attend a consultation. Being able to contact you is necessary to ensure we can deliver care to you. We request that you let us know if any of the information we hold about you is incorrect or out-of-date.

Personal information that we hold is protected by:

  1. Securing our premises;
  2. Placing long complex passwords saved in LastPass password vault and two factor authorisation for access to our online databases to limit access and protect electronic information from unauthorised interference, access, modification and disclosure;
  3. We hold no paper copies of your information. All paper documents with confidential information is shredded and disposed of confidentially

During telehealth consultation from our doctors’ private premises they will take reasonable steps to maintain a private and secure environment to conduct such consultations.


If you believe that the information we have about you is not accurate, complete or up to date, we ask that you contact us (see details below).


You are entitled to request access to your medical records. We request that you put your request in writing and we will respond to it within a reasonable time.

There may be a fee for the administrative costs of retrieving and providing you with copies of your medical records.

We may deny access to your medical records in certain circumstances permitted by law, for example, if disclosure may cause a serious threat to your health or safety. We will always tell you why access is denied and the options you have to respond to our decision.


If you have a complaint about the privacy of your personal information (including complaints about our use of the My Health Record system), we request that you contact us in writing. Upon receipt of a complaint we will consider the details and attempt to resolve it in accordance with our complaints handling procedures.
If you are dissatisfied with our handling of a complaint or the outcome you may make an application to the Australian Information Commissioner or the Privacy Commissioner in your State or Territory.


Please direct any queries, complaints, requests for access to medical records to:
Leah Jennings
03 9570 3893